Supporting Australia in 2010/2011

At the Commonwealth Bank, we have a history of supporting our customers and local communities in times of need. In the wake of the devastating natural disasters which struck across Australia in December 2010 and January 2011, the Group worked with State and Commonwealth Governments to develop an unparalleled disaster relief response.

The Group introduced a range of initiatives to assist affected customers.

These included:
  • Compassionate Assistance Fund of up to $50 million

  • CommInsure ex gratia payments of $8 million

  • hardship assistance through Special Emergency Assistance package

  • $1 billion set aside and no interest for the first three months for loans to business and agribusiness customers

  • $5 million Community Flood Assistance Grants Programme to help community groups that had suffered damage or loss of uninsured equipment giving 381 not-for-profit organisations grants of up to $20,000

  • donated $2 million to flood relief appeals and

  • in excess of $44 million in donations was collected from staff and customers through all Commonwealth Bank branches and online channels.

Supporting AustraliaMore information about the Group’s sustainability program is available at