Supporting Australia - through sustainability

The Group continued on its sustainability journey and delivered significant achievements across its five sustainability foundations of Customers, People, Community, Environment and Governance during the last 12 months.


Customers

In line with its key priority of customer satisfaction, the Group rolled out a number of innovative products for its retail, business and wealth management customers. These included the GoalSaver savings account, No fee Variable Interest Rate Home Loan and the Business Debit Mastercard.


Supporting AustraliaCommonwealth Bank Place, the Group’s new environmentally responsible office building.

People

The Group made solid progress towards its target of 35% of women in senior management roles by December 2014 and launched its Diversity Policy in June 2011. Staff engagement and pride have remained strong as evidenced in the People Engagement survey which placed the Group in the 73rd percentile of the Gallup Worldwide Database.


Community

The Group’s achievements in 2011 included raising $452,000 for the Breast Cancer Institute of Australia; hosting 65 Cleanup sites in support of Clean Up Australia Day and supporting over 200 crickets clubs through the Grants for Grassroots Cricket™ programme.




Supporting Australia Ross McEwan, Group Executive RBS presented a donation cheque to a flood affected tennis club in Wagga Wagga.

Environment

The Group continued its shift to environmentally responsible commercial properties with the construction of Commonwealth Bank Place, with the first teams taking occupancy in June 2011. Commonwealth Bank Place has a range of sustainability features including state-of-the-art technology and innovative features to help reduce energy consumption. In September 2010, the Group was announced as a global sector leader in the Carbon Disclosure Leadership Index by achieving a third place in world-standing for carbon disclosure within the 2010 CDP Global 500 Report.


Governance

With its continuous focus on good corporate governance, the Group strengthened core operations in the areas of ethics as well as transparency of systems, processes, guidelines and policies.